Contact CardDeck sales and support

Email support@carddeck.co for anything to do with your account or how the product works. That includes:

• Creating, editing or sharing a digital business card
• QR codes that don't scan or need re-targeting
• Barcode formats and check digits
• Batch imports that fail or map the wrong columns
• Captured contacts, tags and exports
• Team workspaces, invitations and deactivated cards
• Billing, invoices, plan changes and receipts

To help us answer quickly, include the email address on your CardDeck account, a link to the card or code in question, and a screenshot of any error. For batch problems, attach a few rows of the CSV with personal details removed.

Before you write, check the CardDeck help center. It has setup guides and troubleshooting for cards, codes, batch imports, contacts and team workspaces.

Email sales@carddeck.co if you're planning a rollout or comparing plans for an organization. Sales can help with:

• Team plans for small teams and shops, with locked brand templates and employee IDs
• Business plans for companies, schools and events, including SSO, custom domain, API access and multiple brands
• Volume and custom pricing for large batch jobs or many workspaces
• School and college rollouts of student ID cards for a new academic year
• Event badges for conferences, trade shows and campus drives
• Security questionnaires and procurement paperwork

Tell us roughly how many people or cards you need, which card types, and your timeline. Larger organizations can read more about CardDeck for enterprise teams first, and current plan limits are on the pricing page.

We aim to reply to every email within one business day. Business plan customers receive priority support, so their messages are answered first.

A few things affect response time:

• Weekends and public holidays may add a day.
• Billing questions sometimes need a check with our payment processor before we can confirm a refund or change.
• Bugs that we can reproduce from your screenshot or link get fixed faster than ones we have to guess at.

If something is urgent, such as a printed QR code that has stopped working before an event, say so in the subject line.

For partnership ideas, reseller enquiries or press, email sales@carddeck.co with "Partnership" or "Press" in the subject line.

For privacy requests, such as a copy of your data, a correction or deletion, email support@carddeck.co with "Privacy request" in the subject line. Our privacy policy explains your rights and how we handle requests.

Many questions have a quick answer already:

• The frequently asked questions page covers digital cards, dynamic QR codes, barcodes, ID cards and plans.
• The help center has step-by-step guides for setup and troubleshooting.
• The about page explains what CardDeck makes and the principles behind it.